Shipping policy

Order Processing

All orders are processed within 2 to 4 business days. Please note that during high volume periods or promotional events, processing may require additional time. Orders are handled exclusively on business days, excluding Sundays and public holidays.

Orders include products under Dr. Vinz, such as the Licezero Lice Control Kit, which consists of Lice Control Serum, Lice Control Cleanser, and Lice Comb.

Delivery Timelines

The estimated delivery window is 8 to 10 business days from the date of dispatch. Final delivery timelines depend on:

• The specific destination address
  

• Courier partner operational capacity
  

• Access to remote or restricted zones

Tracking and Accuracy

Upon dispatch, a tracking link will be shared via SMS, Email, or WhatsApp. It is the responsibility of the customer to provide a precise shipping address. Dr. Vinz is not liable for failed deliveries resulting from incorrect information provided at checkout.

The products would be delivered to the customer within 4-6 days